Client Service Charters – ohcs https://grsoftsolution.com/ohcs Mon, 25 Mar 2024 09:18:38 +0000 en-AU hourly 1 https://wordpress.org/?v=6.6.2 MoT 2023 Compliance Report https://grsoftsolution.com/ohcs/publications/mot-2023-compliance-report/ Mon, 25 Mar 2024 09:18:38 +0000 https://grsoftsolution.com/ohcs/?post_type=publications&p=3376 Continue reading MoT 2023 Compliance Report]]> The Ministry of Transport is mandated to formulate policies on Road Transport Services, Aviation, Maritime and Inland waterways; coordinate sector specific interventions; and monitor and evaluate the implementation of policies, programs/projects to ensure high standards of safety, security and cooperation in the transport sector to the general
public.

As part of efforts to improve service delivery enshrined in the Ministry’s mandate, the Client Service Unit has been established to ensure that government services were delivered promptly, efficiently and properly address concerns of the general public.

The Unit serves as the liaison between the Ministry’s Clients and Management and assists Management of the Ministry by ensuring that complaints and other related matters were addressed and information provided to stakeholders in the Transport Sector. This compliance report provides information on the performance of the Unit over the period under review.

The Client Services Officers of the Ministry had the opportunity to attend a Client Service Charter Template and Compliance Monitoring and Reporting Framework Training Workshop. The workshop was held in Koforidua from the 11th – 14th December, 2023 (attached is a report).

The objectives of this CSU compliance report is to:

  • Provide information on details of activities of the Unit for the 1st – 4th quarter of 2023.
  • Examine the Ministry’s compliance with the service delivery standards as
    indicated in the Client Service Charter.
  • To find appropriate means of addressing complaints from clients as well as
    provide recommendations for the Unit.

Click below to download and read the complete report.

MoT 2023 Compliance report

]]> 2023 Third Quarter Report On The Operations Of The OHCS Client Service Unit https://grsoftsolution.com/ohcs/publications/2023-third-quarter-report-on-the-operations-of-the-ohcs-client-service/ Fri, 22 Mar 2024 15:57:53 +0000 https://grsoftsolution.com/ohcs/?post_type=publications&p=3342 Continue reading 2023 Third Quarter Report On The Operations Of The OHCS Client Service Unit]]> Providing excellent client service is crucial for any organization striving to establish a strong reputation and thrive in its industry. The level of service directly impacts client loyalty, and it also plays a significant role in obtaining valuable feedback. Feedback is essential for organizations to understand their clients’ perspectives on their products and services.

In pursuit of these objectives, the Client Service Unit of the Office of the Head of the Civil Service (OHCS) was established. This Unit serves as the interface between OHCS and its clientele, providing pertinent information to stakeholders upon request. Additionally, it actively
collects information from diverse sources to accurately address client concerns and gather feedback for the continuous enhancement of service delivery standards within the OHCS.

This report presents details regarding the status of implementing the Service Delivery Standards (SDS) of the OHCS and outlines various activities undertaken by the CSU spanning from January to December 2023.

The objectives for reporting on the operations of the OHCS CSU are to:

  • Conduct a thorough analysis of the extent to which the Service Delivery Standards specified in the OHCS CSC were adhered to as of December 2023.
  • Present a comprehensive report on the services provided to clients and other operational activities conducted by the OHCS CSU up to December 2023.

Download and read the full report here.

2023 Third Quarter Report On The Operations Of The OHCS Client Service Unit

]]> Swearing in of new head of Civil Service of Ghana 2 https://grsoftsolution.com/ohcs/publications/swearing-in-of-new-head-of-civil-service-of-ghana-2/ Wed, 13 Mar 2024 20:48:15 +0000 https://grsoftsolution.com/ohcs/?post_type=publications&p=2997 The Office of the Head of the Civil Service, along with the entire civil service staff, extend congratulations to Dr. Evans Aggrey-Darkoh on his swearing-in as the Head of Ghana’s Civil Service by His Excellence The President of The Republic of Ghana, Nana Addo Dankwa Akufo-Addo.

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